Refund policy

Return, Replacement & Refund Policy

RSK Creations – Photo Frames & Home Decor

At RSK Creations, customer satisfaction is our top priority. We are committed to delivering premium-quality photo frames and home decor products with excellent service. Please read our policy carefully to understand the terms related to returns, replacements, and refunds.

Returns

If your order arrives damaged, defective, or incorrect, we offer a free return, replacement, or repair. Please contact our support team immediately with clear photos/videos of the issue.
Return requests must be raised within 7 days from the date of delivery.
Products must be returned in proper condition along with original packaging, accessories, and invoice/order confirmation.
Customized or personalized photo frames are made specially for you, so they are not eligible for return unless damaged, defective, or incorrect.
Customers are requested to safely pack the product before pickup. Damage caused due to improper repacking may affect refund eligibility.
If the return is approved due to damage, defect, or wrong item delivery, RSK Creations will bear the return shipping charges.
For non-defective returns (if accepted), shipping charges may be deducted from the refund amount.
Once the returned product reaches our warehouse, it will be inspected before approving the refund or exchange process.

Refunds & Exchanges

A. Refunds

After inspection and approval, refunds will be processed to the original payment method.
Refunds usually reflect within 7–10 working days, depending on your bank or payment provider.
If the returned item meets all return conditions, the full eligible amount will be refunded.

B. Exchanges

If you request an exchange, a replacement order will be processed once the original item passes inspection.
Delivery timelines for exchanged products may vary depending on product availability and location.

C. Customized Orders

Personalized/customized products are non-refundable unless there is a manufacturing defect, damage during delivery, or an error from our side.
In approved cases, RSK Creations will provide a correction, replacement, or partial/full refund after verification.

Replacements

If you receive a damaged or defective product, we will arrange a free replacement or repair.
Customers may be asked to share photos/videos and retain the original packaging for verification purposes.
Replacement processing time may vary from a few days to 2 weeks, depending on stock availability and delivery location.
If any component or accessory is missing, we will arrange the required replacement at no extra cost.

Important Tips

Please record an unboxing video while opening your package. This helps us process damage or missing item claims faster.
Keep all communication records, invoices, and product images for reference.
Contact our support team as soon as you notice any issue to ensure eligibility under the return/replacement window.